Frequently Asked Questions

Yes, all IDJ jewellery is crafted in certified 925 Sterling Silver. This means it contains 92.5% pure silver and 7.5% other metals (usually copper) to provide durability and strength for everyday wear.

Absolutely. Every purchase from Ishwar Dayal Jewellery comes with a Certificate of Authenticity that verifies the purity and quality of the silver used in your piece.

Tarnishing is a natural chemical reaction that occurs when silver is exposed to sulfur and moisture in the air. It is not a sign of poor quality. With proper care and regular cleaning, your silver will maintain its brilliant shine.

Standard orders are processed within 1–3 business days. Once dispatched, delivery typically takes 2–4 business days for Metro Cities (Delhi, Mumbai, Bangalore, Chennai, etc.), 4–7 business days for Tier 2 & Tier 3 Cities, and 7–12 business days for Remote/Rural Areas. During festive seasons (Diwali, Dhanteras, Akshaya Tritiya, etc.), delivery may take 2–3 additional days due to high courier volumes.

Once your order is dispatched, we will send you a tracking ID via email and SMS. You can use this ID on our website or our delivery partner's portal to see real-time updates.

Yes, we offer Cash on Delivery for orders up to ₹5,000 for most pin codes across India. A nominal fee of ₹50 is applicable for COD orders.

We recommend storing your jewellery in the airtight anti-tarnish bags and the IDJ gift box provided with your purchase. Keep individual items separate to avoid scratches.

You can use a soft polishing cloth or a mild soap and warm water solution. Always dry your jewellery thoroughly after cleaning. Avoid using harsh chemicals or abrasive materials.

We recommend removing your jewellery before showering, swimming, or exercising. Exposure to moisture, chlorine, and sweat can accelerate tarnishing and may dull the finish over time.