Privacy Policy
At IDJ (Ishwar Dayal Jewellery), we are committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
1.1 Information We Collect
- Full name: Email address, phone number, and date of birth (if provided).
- Delivery address: Billing address, and PIN code.
- Payment Gateways: We do not store card details. Payments are processed through secure, PCI-DSS compliant third-party gateways (Razorpay / PayU / CCAvenue).
- Technical Data: IP address, browser type, device type, pages visited, time spent, and referring URLs.
- Purchase History: Details of products purchased, returned, or exchanged.
- Communications: Messages, reviews, feedback, and queries you submit via email, chat, or social media.
1.2 How We Use Your Information
- To process and fulfil your orders accurately and on time.
- To send order confirmation, shipping updates, and delivery notifications.
- To personalise your shopping experience and product recommendations.
- To send promotional offers, new arrivals, and exclusive deals (only with your consent).
- To improve our website, products, and customer service.
- To prevent fraud, unauthorised transactions, and misuse of our platform.
- To comply with legal obligations and resolve disputes.
1.3 Cookies & Tracking Technologies
- We use cookies to enhance your browsing experience and remember your preferences.
- Analytics tools (e.g., Google Analytics) help us understand how customers use our website.
- You can disable cookies in your browser settings; however, some website features may not function properly.
- We use remarketing pixels (Facebook Pixel, Google Ads) to show you relevant ads based on browsing history.
1.4 Data Sharing & Third Parties
We do NOT sell, rent, or trade your personal data to third parties. We share data only with trusted service providers such as:
- Logistics & courier partners (Blue Dart, Delhivery, India Post, etc.)
- Payment gateway providers
- Email/SMS marketing platforms
- Technology and hosting providers
All third parties are bound by strict confidentiality agreements.
1.5 Data Security
- Your data is stored on secure, encrypted servers.
- We use SSL (Secure Socket Layer) encryption across our entire website.
- Access to personal data is restricted to authorised personnel only.
- We conduct regular security audits and vulnerability assessments.
1.6 Data Retention
- We retain your data only as long as necessary to fulfil the purposes stated above.
- Order data is retained for a minimum of 7 years as required under Indian tax law.
- You may request deletion of your account and data by contacting us at any time.
1.7 Your Rights
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your data (subject to legal obligations).
- Right to Opt-Out: Unsubscribe from marketing communications at any time.
- Right to Complaint: Lodge a complaint with the relevant data protection authority.
1.8 Children's Privacy
- Our website is not directed at children under 18 years of age.
- We do not knowingly collect personal information from minors.
1.9 Policy Updates
- We may update this policy periodically. Changes will be posted on this page with an updated effective date.
- Continued use of our website after changes constitutes acceptance of the revised policy.
1.10 Contact Us
For any privacy-related concerns, please contact:
- Email: privacy@iswardayaljewellery.com
- Phone: +91 87594 87596
- Address: Main Market, Begusarai, Bihar - 851101, India